1. Return Window

We offer a 7-day return window, which means you have 7 days from the date of delivery to request a return, subject to the conditions outlined in this policy.

To be eligible for a return, your item must meet the return requirements listed below.

2. Return Eligibility

To qualify for a return, your item must:

• Be unused and in its original condition.
• Be returned with its original packaging, tags, and accessories, where applicable.
• Be accompanied by proof of purchase or your order confirmation.
• Meet the return requirements outlined in this policy.

Items that do not meet these conditions may not qualify for a voluntary change-of-mind return, subject to applicable consumer protection laws.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalised or custom-made products.
• Perishable goods.
• Products that are not suitable for return for health or hygiene reasons once unsealed, where permitted by law.
• Digital products or other items that are exempt from returns under applicable law.

This section does not affect any rights you may have under applicable consumer protection laws.

4. How to Request a Return

To request a return, please contact our customer support team within 7 days of receiving your order.

Please include the following information:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Photos of the item, if it is damaged, defective, or incorrect.

Our support team will review your request and provide further instructions if your return is approved.

Please do not send any items back before receiving return instructions from our team.

5. Return Shipping

For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated by us or required by applicable law.

If an item arrives damaged, defective, incorrect, or otherwise fails to meet applicable legal requirements, we will work with you to provide an appropriate resolution, including covering return shipping costs where required by law.

We recommend using a tracked shipping service for returns. We cannot guarantee receipt of items sent without tracking.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your payment provider or financial institution to process the refund.

Original shipping fees, taxes, duties, and other charges will be handled in accordance with applicable law and the circumstances of your return.

If a refund is not approved, we will explain the reason, subject to applicable law.

7. Damaged, Defective, or Incorrect Items

We want every order to arrive in good condition and as described.

If you receive an item that is damaged, defective, incorrect, or not as described, please contact our customer support team as soon as possible with your order number and relevant photos, if available.

We will review the issue and work with you to arrange an appropriate solution, such as a replacement, repair, refund, or other remedy, as applicable and required by law.

Your legal rights regarding faulty, defective, or misdescribed products are not limited by the 7-day change-of-mind return window.

8. Exchanges

If you wish to exchange an item, please contact our customer support team.

Exchanges are subject to product availability and approval. If an exchange is unavailable, we will discuss the available options with you in accordance with this policy and applicable law.

9. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible.

We cannot guarantee cancellation once an order has been processed, dispatched, or handed over for delivery.

However, nothing in this section limits any statutory cancellation rights you may have under applicable law.

10. Unclaimed or Undeliverable Orders

If an order is returned to us because the shipping address provided was incorrect, delivery was refused, or the parcel was not collected, please contact our customer support team to discuss the available options.

Any deductions, reshipping fees, or refunds will be handled in accordance with applicable law. This section does not limit any rights you may have as a consumer.

11. Consumer Rights

Nothing in this policy is intended to limit, exclude, or override any consumer rights or protections that apply under relevant laws.

Where applicable law provides additional rights, remedies, or a longer cancellation or return period, those rights will take precedence over this policy.

12. Changes to This Policy

We reserve the right to update or amend this Return & Refund Policy at any time. Any changes will be published on this page and will apply as permitted by applicable law.

We encourage customers to review this policy before placing an order.

13. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team using the contact details provided on our website.

We appreciate your business and will do our best to help resolve any concerns regarding your order.